Play while you wait: game terms

Last updated: 1 November 2026

1. Who runs the games

The games are run by South Hams Foods Ltd, trading as Pizza Planet, a company registered in England and Wales (company number 16991607), registered office 20 Mill Street, Kingsbridge, Devon, TQ7 1ED ("we", "us").

2. Who can play

1. Anyone with the tracking link for a Pizza Planet delivery order placed on or after 30 October 2026 can play on that order's tracking page. The games show for 24 hours after the order is placed.
2. We send the tracking link by text message, and only to a valid UK mobile number (one starting 07 or +44 7) given with the order. An order without one doesn't get a tracking link, so the games can't be played for it. We don't text every order (for example, staff orders, or while text updates are switched off), and an order that isn't texted can't be played either.
3. The games aren't available on cancelled orders, or on orders that have been moved off this tracking page.
4. Points and rewards belong to the order, not to whoever plays. If you share your tracking link, anyone with it can play, and an eligible person with the link can claim that order's reward.
5. Pizza Planet staff and members of their households can play, but cannot claim rewards.

3. How points work

1. There are three games. Each is worth up to 100 points, so an order can earn up to 300.
2. Your best score in each game counts. Playing again can raise a game's score but never lowers it.
3. Four Slices has one puzzle a day, so only your first finished round of it counts for each order.
4. Points depend on how well you play. No prize is decided by a random draw.
5. Points can't be moved between orders, combined with another order's points, or exchanged for anything other than the rewards below.

4. Rewards

1. The reward levels, the points each one needs and what each reward is are shown on the tracking page. When you claim, you can choose one reward from the levels your points have reached at that moment.
2. Each order can claim one game reward, once. You choose when to claim, within 24 hours of ordering. Points earned after claiming don't change the reward.
3. Each customer can claim one game reward per day (UK time), whichever of their orders it's claimed on. We recognise the same customer by the account or phone number used to order. If you've already claimed a reward today, another order can still play and keep its points, but can't claim a reward that day.
4. Each reward is a single-use voucher code for an online order at order.pizza-planet.co.uk. It can't be used for phone or in-store orders.
5. Codes run out at the end of the day shown with the code (UK time). Some codes only work from a later date, on certain days or at certain times; any of these restrictions are shown with the code. We can't extend or replace expired codes.
6. A code is for the reward described and nothing else. It has no cash value, can't be exchanged for cash or other items, and any unused part of it is lost.
7. There is no minimum spend to use a reward code, but the usual minimum order for delivery still applies.
8. Only one voucher code can be used per order. Some rewards can be used on meal deals and some can't: a reward that can't says “Not with deals” with its code.
9. Rewards are subject to availability. If an item in a reward isn't available, we may offer something of similar value.
10. Please keep your code safe. We can't replace a code someone else has used.
11. After claiming a game reward, you can ask us to email you one reminder, sent the day before your code runs out. It goes to the email address on your order, or to one you give us. We don't send it if we can see that your code has already been used. Reminders are a courtesy: please note your code's expiry date, as we can't extend a code because a reminder didn't arrive.

Optional game feedback and thank-you voucher

After playing and claiming a reward, you may be invited on the tracking page to give the games a thumbs up or down. Giving feedback is optional: you can stop after your thumbs response or choose to answer extra questions. Feedback links in older reminder emails still work until they expire.

When a thank-you voucher is offered, eligible customers who answer at least one extra question can request one 10% off voucher per original order, separately from the game reward. To receive it, enter the email address you want us to use and choose the voucher option. We try to email the code straight away; if a code isn't ready or the email cannot be sent, we'll retry for up to seven days. The code may also be shown on the feedback page. We don't send a separate reminder for this voucher.

Pizza Planet staff and members of their households cannot claim it. The voucher is single-use for an online order and expires at the end of the day 30 days after it is issued (UK time). There is no voucher minimum spend, but the usual delivery minimum applies. It can be used on meal deals. Only one voucher code can be used per order. Voucher availability and the other conditions in section 4 apply. Please keep the feedback link and voucher code safe.

5. Fair play

1. Play the games yourself, in the normal way. Automated play (including by bots or AI agents), changing the games or their messages, or anything else that gets points without playing isn't allowed.
2. To keep the games fair, we record technical signs that a game was played automatically, for example whether the browser says it's automated and how clicks reached the game. These don't identify you.
3. If we reasonably think a game was played automatically, or the rules have been broken in another way, we may stop that game counting towards points, refuse a claim, cancel a code (including one already issued), or block an order, browser or network from the games, without notice.
4. If the order a reward came from is cancelled or refunded, we may cancel its code if it hasn't been used yet.

6. Changes and availability

1. The games are an extra and may sometimes be unavailable. Your order and its tracking work as normal either way.
2. We may change the games, the reward levels or the rewards, or end the games, at any time. Codes already issued stay valid until their expiry date.
3. If a mistake on our side shows the wrong reward, we may correct it. If you've already received a code, we'll honour it or offer something of equal value.

7. Your information

We store your game points, any reward you claim, and any feedback you choose to give against your order's tracking code. We don't ask for your name or phone number for the games. If you ask for a reminder or a feedback voucher by email, we use the relevant address to send it and remove it from that delivery record when finished. We don't add these addresses to a mailing list. Four Slices uses one essential cookie to keep your round going, the feedback form uses an essential session cookie, and the games save your progress and best scores on your own device so you can carry on where you left off. Our tracking page privacy notice explains what we collect, why, who sees it and how long we keep it.

8. Questions and the law

1. If you have a question about the games or a reward, contact us with your order's tracking code.
2. Nothing in these terms affects your legal rights as a consumer.
3. These terms are governed by the law of England and Wales, and disputes may be heard in the courts of England and Wales.